Scribd Security Incident

Scribd Help Center

Information about the recent security incident

teriv

Updated October 01, 2026 19:29

We recently discovered that an unauthorized third party was able to gain access to our systems. We immediately shut down the access. We have partnered with cybersecurity experts to investigate, secure our systems, and strengthen our platform.

What we found: The unauthorized party used their access to reach other internal systems and accessed certain user information. For most accounts, this involved basic account information. For a smaller number of accounts, more sensitive information was involved.

What we have done: We identified and closed the vulnerability, engaged outside forensic and cybersecurity experts, and notified law enforcement and the relevant data protection authorities.

We are beginning direct notifications to impacted users this week. Those notices come from Epiq, our notification provider, on our behalf.

For questions related to the security incident, including potential exposure, please contact the dedicated call center at +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.

For further questions, please contact us here.

A: We are sending notices to affected individuals in phases, so not everyone has received theirs yet. If you haven't gotten one, it doesn't necessarily mean you weren't affected. To check, look for an email from Epiq on behalf of Scribd, Inc. (including in your spam or junk folder) or call our dedicated support line at  +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.

A: We're working with outside forensic and cybersecurity experts to strengthen our security controls and monitor our systems on an ongoing basis. We take protecting your data very seriously.

A: The latest updates regarding the incident will be made available on this page.

If you have additional questions, contact the dedicated call center at +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.