NYC's "Click to Cancel" rule is now in effect

As of October 1, 2026, you can file a complaint against businesses that make it hard to cancel subscriptions

Too often, businesses force their customers through confusing, time-consuming hurdles to cancel unwanted subscriptions. This first-in-the-nation municipal rule protects consumers from such subscription traps.

The Department of Consumer and Worker Protection (DCWP) will enforce this rule, which has been finalized and will take effect on October 1, 2026. Businesses that violate the rule would be liable for civil penalties, starting at $525, and may be liable for refunding the consumer.

If you’ve experienced any of the following, submit a complaint:

You can mail the completed form and copies of related documents (receipts, contracts, etc) to:

NYC Department of Consumer and Worker Protection

Consumer Services Division

42 Broadway

New York, NY 10004

Or, you can fax your complaint and documents to (212) 487-4482.